“Did you think the launch was disaster?”
“It was a disaster.”
Earlier this month I spoke to Dave McCool and Chris Parsons from Muzzy Lane about the state of Making History 2. They reached out to me and wanted to acknowledge what went wrong, what went right and how they plan to fix things. Making History 2 was released to a raft of negative reviews in in the spring, though I had some high hopes based on what I saw at PAX East. (I shot this great interview with them there, but the sound was all wonky.)
Muzzy Lane was very upfront about the problems they encountered, what they did wrong and how they are fixing things for users.
On the UI:
“The game UI is similar to MH 1, but every level got an order of magnitude more complex. People would end up doing all their orders from the city menu. We want you to be able to play off the map.”
On the documentation:
“Because of the way we were rapidly changing the UI, it made the documentation obsolete. It shipped very underdocumented for a game of this complexity.”
On their community:
“July was a tough month. We had a lot of people supporting us and a lot of people shredding us. And most people defending us were doing it on faith. That changed in August after we did 15 patches. A lot of people just gave up, but we still have a good core. Now the forum arguments are gameplay discussions.”
On the the business pressures:
“For us the issue was commitments we made to the retail chain down the line. We didn’t need the money now. MH1 was 70/30 sales in favor of retail space over digital and that flipped. If we knew that then, we would have let the retail space go.”
On their profile:
“We would rather have high profile and high negatives than a low profile and low negatives. The shame is you only get one chance at a review.”
Muzzy freely acknowledges that things did not go as planned. They have offered refunds to anyone who wants one, but say that some people back down on the request and just say that they want the game they had always wanted in the first place. They have updated the game and the documentation and the UI constantly since release, and were shooting for a multiplayer relaunch after PAX Prime. You can check on the state of the game here.
This has been a year of strategy games needing or getting major updates. AI War, Elemental, Supreme Commander 2 and, very likely, Civilization 5. Some of these games were very good and just needed fine tuning or AI fixes, some were broken. Making History 2 fit into that latter group, by Muzzy Lane’s own admission.
I played very little MH2, but I think given their frankness I should give it a shot. And if any in the community have comments on Muzzy’s progress and approach, feel free to fill the comments.